How will we find our service transfer at the Airport?
Once you complete your booking, you will be issued a voucher with full instructions on how to meet your driver and where he will be waiting for you.
Does the service take us directly to our accommodation?
With private transport, the vehicle shall take you to, or pick you up as close as possible to your accommodation, taking into account the physical characteristics of the vehicle and access to the contracted address.
Occasionally it is not possible for access reasons (narrow or pedestrian streets, private estates, or type/size of vehicle physically not allowing a nearer approach, police requirements, meteorological conditions like snow blocking access to a hotel, etc. ) in this case you will be dropped and collected at the nearest available point
If our flight is delayed will the transfer be waiting for us?
Yes, flight arrival times are monitored.
If you have problems collecting your luggage or clearing immigration, please call us or the Customer Care telephone number supplied on your e-mail confirmation of booking.
In respect of flight delays, diversions, and missed connections when the transport service originates from the airport, the waiting policy is:
Private hire with driver: Flight delays from originally scheduled flight time of up to 3 hours are included. With Flight delays over 3 hours, you must contact the Supplier to request the vehicle be kept waiting. No additional fee is payable in advance of the transport service.
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How long will the driver wait for us?
The driver will normally wait up to 60 minutes after your flight has landed before making inquiries with the airline, customs, or immigration. After this procedure and if there is no sign of the passenger the driver will leave the airport.
If you are delayed in customs, immigration, baggage collection, or lost luggage please call us directly to ensure that your driver will wait. You will find our contactnumber on your voucher.
I want to cancel or change my booking, how do I proceed?
You can send an email for cancellation or changes or call us via WhatsApp, Viber, and normal. Until 12 hours before arrival! No cancellation fees! Changes need to be done at leats 24 hours before arrival.